Notes from the desk.
What two decades of code and clients left behind — on requirements, on business automation, and on the cost of not thinking ahead.
Luddites, Clerks, and AI
Everyone's asking what will happen to their job. History has already answered this more than once — we just didn't always notice. On the Luddites, on computerizing clerical work, and on what's actually different this time.
An AI Agent Is Not a Chatbot
Everyone wants an AI agent, and most are picturing a chat window — while what they actually need sits in the middle. Three tiers, two real n8n cases, and the three things an agent must have.
Three Minutes, Twelve Times a Day
Small manual work never shows up on a calendar or in a report, and still eats weeks of the year. Four questions that decide what to automate first, and where AI actually earns its place.
Two Glasses by the Bed
On the value of “wasting” time thinking ahead, against the pull of shipping now. Two real cases, and four reasons not to push every change back onto the client.